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RETURNS & INFO

Returns must be made within 14 days.  If 14 days have passed since your delivery date, unfortunately you cannot return any items. 


To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.

We do not offer returns or refunds on custom items such as I.D tags or personalised items

If you would like to make a return please make sure you send your details to contact@barkandblue.com.

Please include:

- Order Name

- Order Number

- Email address used to place your order

PLEASE NOTE: You are responsible for return shipping costs and original shipping costs cannot be refunded.

We recommend that you use a trackable shipping. We do not accept responsibility for lost or stolen items.

 

SHIPPING POLICY

We dispatch items Monday - Saturday

We ship directly from England, UK


PLEASE NOTE - any orders that are shipped to the EU may have to cover the costs of importation

Standard UK Delivery -  From £2.99 GBP

3-5 working days ​


US Delivery / International Economy -  From £5.05 GBP

2-12 weeks

International Tracked from £15.65 GBP

​Canada Delivery / International Economy -  From £5.05 GBP

2-12 weeks 

International Tracked from £15.65 GBP

7-10 working days ESTIMATE


France Delivery / International Tracked from £12 GBP

7-10 working days ESTIMATE

Ireland Delivery / International Economy from £5.05 GBP

2-12 weeks

Ireland Tracked from £12.30 GBP

7-10 working days ESTIMATE

Sweden Delivery / International Economy from £5.05 GBP

2-12 weeks

International Tracked from £12.80 GBP

7-10 working days ESTIMATE

Belgium Delivery / International Tracked from £9.50 GBP

7-10 working days ESTIMATE

Italy Delivery / International Economy from £5.05 GBP

2-12 weeks

International Tracked from £8.80 GBP

7-10 working days ESTIMATE

Netherlands Delivery / International Tracked from £9.50

7-10 working days ESTIMATE

China Delivery / International Economy from £5.05 GBP

2-12 weeks

International Tracked from £11.30 GBP

7-10 working days ESTIMATE

Germany Delivery / International Tracked from £8.30 GBP

7-10 working days ESTIMATE

Australia Delivery / International Economy from £5.05 GBP

2-12 weeks

International Tracked from £15.65 GBP

We use both Royal Mail and Evri to ship our products to our customers

PLEASE NOTE  International Economy is an untracked service and we are not responsible for any lost or stolen items

We HIGHLY RECOMMEND using a tracked service

 

PRIVACY POLICY

Who we are

Our website address is https://www.barkandblue.com/

Comments

When visitors leave comments on the site we collect the data shown in the comments form and also the visitors IP address and browser user agent string to help spam detection.

Cookies

If you leave a comment on our site you may opt in to saving your name , email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

Your contact information

Your contact information will only be used for orders and marketing purposes if you have signed up to this website.

 

TERMS & CONDITIONS

UK Deliveries 

All orders are shipped via Royal Mail. You will be emailed a shipping confirmation once we start to process the order. Please ensure you have given the correct email address and other information.

Our standard delivery is £1.99 - £4.00. This is a second class service. Please allow up to 10 working days for this to arrive.

We are not responsible for delays due to COVID 19.

International Deliveries 

We ship via Royal Mail to these places. Please allow extra time for delays.

We are not responsible for any customs or tax charges for orders outside the UK

Missing Orders

We are not responsible for delays or stolen orders. Please contact Royal Mail with regards to missing orders.

If they have been shipped back to us due to an insufficient address we will be able to re send this out but the postage will need to be repaid and a reliable address used.

NO SHIPPING COSTS ARE REFUNDED AT ANY TIME

Returns

We gladly except returns. You must return any order within 14 days of receiving.

We DO NOT accept returns on personalised items.

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items returned MUST be in a sell able condition

Items must be free of any dog/human hair or marks/stains.

Disclaimer

NO ACCESSORY is indestructible, please check for wear and tear.

We do not refund items based on this unless is it a genuine manufacturer fault.

Print colour may vary. Designs are made as a repeat pattern so each harness will be unique.